Questions and answers

Booking visitor parking

Booking process

Will I receive a parking ticket after booking and payment?

Yes. You will receive a parking ticket by email after booking and payment.

Can I pay afterwards?

You can book your ticket for the relevant day here in the booking portal up to 48 hours after entering the car park.

Can I park for free with a disabled parking permit?


Can I book without a license plate?

No, you have to specify the license plate number when booking. However, it is possible to change the license plate number here .

Muss ich ein Besucherparkplatz vor Anreise buchen?

Das ist sehr empfehlenswert, um Wartezeiten an den Parkautomaten vor Ort zu vermeiden. Sie können vor Anreise ein Ticket hier im Buchungsportal kaufen.

What do I do with the parking ticket?

On the day of booking, you can simply drive in and out of the car park without the parking ticket . Your vehicle's license plate number is automatically recorded and your parking authorization is checked.


Will I receive confirmation of my booking and payment?

Yes, you will receive an invoice after booking and payment.

Kann ich auch auf Rechnung zahlen?

Ja, verwenden Sie dafür die Zahlungsoption Klarna.

Which payment methods are accepted?

ApplePay, GooglePay, credit card, Paypal or invoice with Klarna.

Cancellation and changes

Can I change the license plate number entered?

Yes, you can change the license plate number you entered before boarding on the day of your booking.

Can I change the booking period?

Yes, you can still change the booking period.

Can I cancel a booked ticket?

No, cancellations are usually not possible. Please contact support.

Arrival and parking

Gibt es einen Behindertenparkplatz?

Ein Parkbereich für Personen mit Gehbehinderung wird am Eingang West eingerichtet.

Can I just drive into the parking lot?

Yes, you can simply drive into the car park. Your parking permit is automatically recognized using the license plate number you provided when booking. If you have not yet booked a ticket online, you can still book a ticket at the parking machines on site. You can also book your ticket retroactively here in the booking portal 48 hours after entering the car park.

Can I enter and exit again with one ticket?

Yes, that is possible.

Muss ich das Parkticket sichtbar im Auto hinterlegen?


From what time to what time can I enter the parking lot?

You can enter the parking spaces from 00:00-24:00 (24 hours).

Do you have any further questions?

Do you have a question about your parking ticket, booking a parking ticket or parking at the event? Please send us your request using our support form.